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Issues resolved faster. Users supported better. Systems kept running.
Augmentive Business 7 Solutions Private Limited (AB7) provides dedicated IT Helpdesk & Technical Support Executives who handle day-to-day IT support across organizations—ensuring minimal downtime, faster issue resolution, and a better end-user experience.
Our teams focus on first-time resolution, clear communication, and operational discipline—not ticket passing.
Impact
Faster ticket resolution vs in-house IT teams
Fewer repeat issues and reduced backlog risk
Helpdesk ramp-up vs internal IT hiring
Trusted by fast-growing teams managing 1,000+ monthly IT tickets.
IT HELPDESK & TECHNICAL SUPPORT
Our remote IT support executives handle tickets, users, systems, and SLAs so your internal teams stay focused on growth
User queries, issue diagnosis, resolution, and escalation handling.
Logging, prioritization, tracking, and closure with defined SLAs.
Email, collaboration tools, business applications, and basic system issues.
Account setup, password resets, permissions, and endpoint coordination.
Issue logs, SOP updates, and resolution documentation.
Defined SLAs, escalation paths, and resolution standards.
Resources aligned exclusively to your users and systems.
Resolution time, first-contact resolution, and user satisfaction tracked.
User-friendly updates and consistent follow-ups.
Support teams go live quickly without disrupting operations.
All work follows client-defined approval workflows, controls, and audit trails
Free replacement if expectations aren't met • No long-term contracts
Trusted by IT teams in SAAS, Healthcare and SMBs.
Fully vetted professionals—background checked, skills tested, NDA signed, HIPAA & GDPR compliant
Our professionals are already trained in these tools so that you can onboard them faster without compromising without security
Industry-standard ticketing platforms for SLA-driven issue tracking.
Secure endpoint support across user devices and environments.
Support aligned with modern communication and productivity tools.
Proactive troubleshooting and remote system visibility.
Access controlled by client roles • NDA-backed workflows • Full activity logging
Reduce downtime, hit SLAs consistently, and keep users productive without adding internal IT overhead.
Everything you need to know about hiring, compliance, onboarding, and working with AB7 remote professionals.
AB7 is a global remote professional services company based in India, providing dedicated IT Helpdesk & Technical Support professionals to businesses across the USA, UK, Canada, Australia, and New Zealand. We help organizations deliver reliable end-user support and IT operations at scale.
Startups, SMEs, enterprises, MSPs, SaaS companies, healthcare, retail, logistics, and distributed teams.
AB7 offers vetted talent, long-term engagement, performance governance, security controls, replacement assurance, and a dedicated account manager—ensuring continuity and accountability.
They provide L1/L2 support for end users, troubleshoot hardware/software issues, manage tickets, assist with onboarding/offboarding IT access, and support basic network, email, and application issues.
Yes. Resources are dedicated and aligned exclusively to your environment during agreed working hours.
Talk to our Hiring Expert and get clear answers on cost, timelines, and availability — no obligation.
Choose the outsourcing model that fits your business needs — from full BPO operations to individual staff augmentation and C2C hiring.
Outsource entire business processes — data entry, customer support, research & analytics
Extend your team with dedicated remote professionals — scale up or down instantly
Dedicated admin, healthcare & marketing VAs — better than Belay or Wishup
AI engineers, ML specialists & RPA experts at 70% lower cost than enterprise firms
Corp-to-Corp and Contract-to-Hire models with full compliance & tax handling
Save 60-70% on costs by outsourcing to India with full NDA & compliance coverage