Retail & Franchise.Operated by AB7.
Multi-store retail + franchises + DTC brands need inventory ops, multi-channel customer support, and marketplace management at scale.
The argument, in one page.
- $5T+global retail market
- 8-10marketplaces typical multi-channel retailer manages
- 60-70%cost savings via AB7
Retail margin lives in operations. AB7 protects the margin.
Multi-store retail + franchises + DTC brands need inventory ops, multi-channel customer support, and marketplace management at scale.
We'll map your specific retail & franchise ops gaps to the bench AB7 can deploy in 7–14 days.
Book the briefingFive fires inside Retail & Franchise ops.
What we hear from retail & franchiseoperators isn't a strategy gap — it's an execution gap. The roadmap is fine. The spreadsheet is fine. What's missing is the bench required to actually run it. That's what we built AB7 for.
Below: the five fires we keep finding inside this category. Each one maps cleanly to one of AB7's six service pillars — which is the point of the rest of this brief.
“Most retail & franchisebuyers don't need more advice — they need staffed seats.”
- .01
Multi-marketplace listing + inventory ops
Shopify + Amazon + eBay + Walmart + custom marketplaces — listings + inventory sync needs continuous ops.
- .02
Multi-channel customer support
Email + chat + social + reviews + phone + multi-language support overwhelms in-house.
- .03
Returns + reverse logistics ops
Returns processing, refund ops, exchange handling specialty work.
- .04
Multi-location accounting
Multi-store accounting + sales tax + per-store P&L.
- .05
Franchise enablement + reporting
Franchise marketing + ops + reporting backbone.
The six pillars, mapped to your fires.
One MSA covers all six. Add or drop pillars without re-papering the engagement.
- 01Pillar
BPO / KPO
Marketplace ops, customer support, returnsSolvesContinuous marketplace + customer-experience ops
- 02Pillar
Sales · Marketing · HR-Ops
Performance marketing, content, SEOSolvesDTC brand growth + marketplace SEO
- 03Pillar
Finance & Accounting
Multi-store accountant, sales taxSolvesPer-store P&L + multi-state tax
- 04Pillar
IT, Software & Tech
Shopify / e-commerce engineersSolvesCustom storefront + integrations
- 05Pillar
Cybersecurity
PCI-DSS specialistsSolvesCard-data + customer-data security
- 06Pillar
Recruitment
Retail-specialty recruiterSolvesSource retail ops + franchise talent
Roles you can deploy this quarter.
A typical Retail & Franchise engagement opens with 2–3 seats and expands. All seats sit under a single MSA.
- Part-time (20 hrs/wk)
- Full-time (40 hrs/wk)
- Fractional (executive)
- Project-based / RPO
- No.Role · PillarFrom
- 01Marketplace Operations SpecialistBPOFrom$900 / mo
- 02Multi-Channel Customer SupportBPOFrom$800 / mo
- 03Returns + Refunds SpecialistBPOFrom$800 / mo
- 04Multi-Store AccountantFinanceFrom$1,200 / mo
- 05Performance Marketer (Meta + Google)GTMFrom$1,600 / mo
Indicative monthly rates. Final pricing varies by seniority, geography (India / Philippines) and shape. Add headcount any time without re-papering the MSA.
What changes, and when.
Outcomes tracked weekly inside your shared dashboard — not promised in a deck.
The first 14 days are setup and absorption. Real movement on metrics begins around Day 30. By Day 90, the bench is steady-state and you're measuring outcomes — not the engagement.
Most retail & franchise operators recoup setup cost by Day 60 from a combination of savings + uplift on the metrics below.
- MilestoneDay 14
Marketplace listings continuously synced (8+ channels)
- MilestoneDay 30
24/7 multi-channel customer support
- MilestoneDay 60
Returns / refunds < 24h SLA
- MilestoneDay 75
Per-store P&L + multi-state sales tax clean
- MilestoneDay 90
60-70% cost savings vs local retail ops
Compliance and tools, the quiet way.
No surprises at audit time. We sign your DPA, follow your stack, document everything in your dashboard.
- PCI-DSS (card-data)
- Multi-state US sales tax (Avalara)
- GDPR / CCPA (customer data)
- Shopify · Magento · WooCommerce · BigCommerce
- Amazon Seller Central · Walmart · eBay
- Klaviyo · Mailchimp
- Avalara · Vertex
We don't sell, resell, or distribute these platforms. Our remote staff operate on your existing accounts under your governance. All trademarks belong to their respective owners.
An engagement, in case-file form.
A composite drawn from real Retail & Franchise deployments. Names redacted, structure intact.
DTC brand — multi-channel ops pod
DTC brand growing fast across Shopify + Amazon + Walmart + custom retailers. In-house team overwhelmed.
AB7 placed 6-FTE pod (marketplace ops + customer support + returns + accountant + performance marketer).
All channels in sync. Customer NPS up 12 pts. $480k/yr saved vs in-house team.
What Retail & Franchise buyers ask before signing.
Need a remote Marketplace Operations Specialist
for retail & franchise?
One MSA. Six pillars. A bench that already speaks retail & franchise. Your first hire goes live in 7–14 days.