Scalable Execution & Support Teams for IT Services and MSPs
Deliver IT services efficiently, scale operations, and improve margins with AB7 as your execution partner.
- Reduced operational and delivery pressure on core IT teams
- Scalable support without long-term hiring commitments
- Improved service consistency and client satisfaction
Execution, Delivery & Growth — One Partner
AB7 Solutions helps IT services companies and MSPs deliver consistently, scale efficiently, and improve margins without operational strain.
AB7’s Solution Approach
AB7 Solutions supports IT services companies and Managed Service Providers by delivering remote professionals, customer support, and execution services that help them scale reliably and profitably.
How we solve it:
IT-aware remote professionals aligned to your service model
Process-driven execution with SLA and KPI focus
Integrated support across operations, support, and growth
Flexible engagement models that scale with client volume
10,000+ candidates screened • 300+ professionals deployed
Problems We Solve
- High cost of building and maintaining in-house IT support teams
- Difficulty scaling service delivery with fluctuating client demand
- Engineers spending time on non-core operational tasks
- Inconsistent service levels impacting SLAs and renewals
- Limited bandwidth for marketing, documentation, and reporting
- Dependency on freelancers or ad-hoc resources
Business Impact if Ignored:
Operational strain, rising costs, inconsistent delivery, and reduced margins.
A Structured IT Execution & Delivery Model
AB7 works as an extension of your delivery arm, providing predictable execution without operational overload.
What We Deliver
Operations, technology, and growth support — aligned to your business model.
Remote Professionals for IT Operations & Support
SLA-Aligned • Service-Driven ExecutionDedicated remote professionals supporting IT services companies, MSPs, and technology providers with operations, customer support, service coordination, documentation, and digital enablement — helping teams deliver consistently without operational strain or overhead expansion.
Remote IT Operations & Support Professionals
Day-to-day IT operations support, internal coordination, task tracking, and service execution assistance.
L1 & L2 Customer and Technical Support Teams
Customer and technical support across calls, tickets, chat, and email with SLA adherence and escalation handling.
Ticket Management, Documentation & Reporting
Ticket lifecycle management, SOP documentation, knowledge base updates, and operational reporting.
Back-Office & Service Coordination Support
Internal service coordination, scheduling, follow-ups, vendor interaction, and workflow tracking.
Digital Marketing & Lead Support for IT Firms
Lead follow-ups, CRM updates, campaign execution support, and coordination with sales teams.
Website & Portal Development and Maintenance
IT services websites, customer portals, internal dashboards, updates, maintenance, and optimization.
How It Works
Understand
Service offerings, delivery model, and client SLAs
Define
Scope, roles, SLAs, and performance metrics
Deploy
Trained remote professionals or service teams
Integrate
Helpdesk tools, systems, and workflows
Execute & Scale
Delivery with monitoring, QA, reporting, and scaling as client base grows
Designed for MSPs and IT services firms with multi-client delivery needs.
Why AB7 Solutions
Built for IT Services & MSP Execution
- Designed for IT Services and MSP Delivery
- Process-Driven Execution Aligned with SLAs
- One Partner for Operations, Support, and Growth
- Global Delivery Capability Across Time Zones
- Easy Scalability for Growing Client Portfolios
- Strong Quality Assurance and Supervision
- Long-Term Partnership Mindset
- Not Freelancers. Not a Generic Agency.
Business Outcomes
- Improved service delivery consistency and uptime
- Lower operational costs compared to in-house teams
- Faster response and resolution times
- Better engineer focus on core technical work
- Scalable operations without service disruption
- Increased profitability and client retention
Who This Is For
Designed for IT businesses that require predictable delivery and scalable execution.
Trust, Security & Compliance
- NDA-backed engagement across all services
- Secure access controls and role-based permissions
- Confidential handling of client and infrastructure data
- Governance aligned with IT and MSP standards
- Compliance adapted to client and regional requirements
Ready to Scale Your IT Services Delivery?
IT services companies grow by delivering reliable outcomes—not by managing operational overload. Partner with AB7 Solutions to strengthen service delivery, reduce costs, and scale your IT business with confidence.
Frequently Asked Questions
Everything you need to know about hiring, compliance, onboarding, and working with AB7 remote professionals.
AB7 works with IT services firms, MSPs, system integrators, and technology consulting companies.
Yes, AB7’s model works for small, mid-sized, and large IT firms.
AB7 is a managed services and execution partner, not a staffing company.
Yes, AB7 is familiar with MSP models including SLAs, contracts, and recurring services.
Yes, AB7 supports white-label delivery where your brand is front-facing.
Yes, AB7 supports MSPs and IT firms across multiple regions and time zones.
Yes, AB7 supports enterprise-scale IT service delivery models.
Yes, long-term partnerships are a core focus for AB7.
Yes, AB7 works as an extension of your in-house IT teams.
Yes, every engagement is tailored to the firm’s services, clients, and growth stage.
Still have questions specific to your role?
Talk to our Hiring Expert and get clear answers on cost, timelines, and availability — no obligation.