Loading...
Loading...
Browse our services, roles, and resources at a glance.
Dedicated support agents for phone, email, live chat, and ticketing — delivering 95% CSAT with 70% cost savings.
Our dedicated customer support agents handle inbound and outbound support, email management, live chat, helpdesk ticketing, technical support (L1/L2), and customer retention programs — ensuring your customers receive fast, professional, and brand-consistent service.
By outsourcing customer support to AB7, businesses reduce operational costs by up to 70%, improve first-call resolution rates, and maintain 24/7 coverage without the overhead of building and managing in-house teams.
95% customer satisfaction (CSAT) scores maintained
30-second average response time across all channels
70% cost savings compared to in-house support teams
24/7 coverage with timezone-aligned shifts
Dedicated agents delivering measurable customer experience improvements.
Built for brand consistency, operational discipline, and measurable customer outcomes.
Each agent works exclusively on your brand, products, and customer workflows.
Phone, email, live chat, ticketing, and social media support from a single team.
Round-the-clock support with timezone-aligned shifts and SLA-backed performance metrics.
Trained agents handling troubleshooting, escalation workflows, and knowledge base management.
CSAT, NPS, FCR, AHT, and response times tracked and reported weekly.
Enterprise-grade support at a fraction of in-house costs with no compromise on quality.
All work follows client-defined approval workflows, controls, and audit trails
Free replacement if expectations aren't met • No long-term contracts
Trusted by 80+ businesses worldwide
Understand your brand, products, customer personas, and support requirements
Recruit, vet, and assign dedicated support agents matched to your needs
Comprehensive training on your products, tools, tone of voice, and escalation paths
Go live with full omnichannel support and real-time quality monitoring
Continuous improvement through QA audits, feedback loops, and performance reporting
Fully vetted professionals—background checked, skills tested, NDA signed, HIPAA & GDPR compliant
Start with a quick, no-obligation support assessment.
Everything you need to know about hiring, compliance, onboarding, and working with AB7 remote professionals.
AB7 Solutions provides dedicated customer support agents for inbound and outbound phone support, email management, live chat, helpdesk ticketing (Zendesk, Freshdesk, Intercom), technical support (L1/L2), customer retention programs, and social media support. Our agents are trained on your brand, products, and workflows.
We serve SaaS, e-commerce, healthcare, fintech, logistics, real estate, professional services, and technology companies across the USA, UK, Canada, Australia, and New Zealand. Our agents are trained on industry-specific terminology and compliance requirements.
Dedicated support agents can be deployed within 7-14 days. This includes recruitment, vetting, brand training, tool setup, and a supervised ramp-up period to ensure agents meet your quality standards before handling live interactions independently.
Businesses typically save 60-70% on customer support costs by outsourcing to AB7 Solutions compared to hiring in-house teams in the US, UK, or Australia. This includes fully loaded costs — salary, training, HR, IT infrastructure, and account management are all included.
Yes. We offer 24/7 customer support coverage with timezone-aligned shifts. Whether you need US business hours coverage, extended hours, or round-the-clock support, we configure shifts to match your requirements with SLA-backed response times.
We maintain 95% CSAT scores through dedicated QA monitoring, call/chat audits, agent scorecards, weekly performance reviews, and continuous training. Key metrics including CSAT, NPS, FCR, AHT, and response times are tracked and reported to clients weekly.
Our agents are trained on Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, LiveChat, Talkdesk, Five9, RingCentral, and other leading CRM and helpdesk platforms. We adapt to your existing tech stack.
Yes. We provide trained technical support agents for Level 1 (basic troubleshooting, password resets, FAQs) and Level 2 (advanced troubleshooting, escalation management, knowledge base maintenance). Agents are trained on your product documentation and escalation workflows.
Talk to our Hiring Expert and get clear answers on cost, timelines, and availability — no obligation.
Choose the outsourcing model that fits your business needs — from full BPO operations to individual staff augmentation and C2C hiring.
Outsource entire business processes — data entry, customer support, research & analytics
Extend your team with dedicated remote professionals — scale up or down instantly
Dedicated admin, healthcare & marketing VAs — better than Belay or Wishup
AI engineers, ML specialists & RPA experts at 70% lower cost than enterprise firms
Corp-to-Corp and Contract-to-Hire models with full compliance & tax handling
Save 60-70% on costs by outsourcing to India with full NDA & compliance coverage
