---
title: BPO & KPO Outsourcing Services — AB7 Solutions
canonical: https://www.ab7solutions.com/services/bpo-kpo
description: AB7 Solutions delivers end-to-end BPO and KPO services — customer support, back-office, data entry, research, finance, healthcare, legal — globally across USA, UK, Canada, Australia, New Zealand, UAE, India. 1.8M+ tasks delivered since 2013.
last_updated: 2026-05-28
language: en
---

# BPO & KPO Outsourcing — AB7 Solutions

> 1.8M+ tasks delivered · 90% client retention · 4.9 / 5 rating · since 2013

Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services delivered globally from our Mohali, Punjab delivery centre. We operate as dedicated teams, shared pools, offshore delivery centres, or SLA-based managed operations across PST, MST, CST, EST, GMT, CET, GST, IST, AEST, and NZST time zones.

## BPO Services

### Customer Operations
- Voice support — inbound, outbound, blended, multi-skill agents
- Non-voice support — email, chat (live + async), social DM
- Technical support — Tier 1, Tier 2, Tier 3 escalation
- Helpdesk — IT helpdesk, application helpdesk, internal employee helpdesk
- Customer onboarding — account setup, KYC/KYB, welcome journeys
- Customer success — health-score monitoring, QBR support, expansion ops
- Retention operations — saves, win-back, churn-trigger response
- Escalation handling — Tier 2/3 routing, executive complaint resolution
- Appointment scheduling — calendaring, reminders, no-show recovery
- Order management — order entry, status updates, fulfillment co-ordination
- Multichannel — voice + email + chat + SMS + WhatsApp + social

### Back-Office Processing
- Data entry — text, numeric, image-to-text, OCR review, handwritten
- Document processing — forms, invoices, contracts, EOB / 835 / 837 healthcare files
- CRM management — Salesforce, HubSpot, Zoho, Pipedrive, Dynamics 365 admin & hygiene
- Lead management — capture, qualification, routing, dispositioning
- Billing operations — invoice generation, dunning, payment reconciliation
- AR / AP — accounts receivable, accounts payable, collections support
- Payroll processing — multi-country payroll prep, garnishments, tax filing prep
- KYC / KYB / AML operations — verification, sanctions screening, EDD
- Content moderation — image, video, text, comments, marketplace listings
- Queue management — ticket triage, SLA monitoring, escalation routing

### Healthcare BPO (Indivirtus AB7 division)
- Medical scribing — real-time scribing, async same-day scribing, ER / specialty / primary care
- Medical billing — patient billing, insurance billing, payment posting, denial management
- Medical coding — ICD-10, CPT, HCPCS, DRG, professional and facility coding
- Revenue Cycle Management (RCM) — eligibility, prior auth, charge capture, denial workflow
- Prior authorisation — payer-specific, pharmacy, imaging, surgical
- Eligibility verification — real-time + batch
- AR calling — payer follow-up, EOB resolution
- Charge posting — fee schedules, contractual adjustments

## KPO Services

- Research & analysis — secondary research, primary research, syndicated research support
- Financial analysis — financial modelling, FP&A, equity research, valuation support
- Healthcare process management — clinical data abstraction, registry support, quality reporting
- Legal process support — contract review, paralegal, document review, e-discovery support
- Business intelligence — dashboards, KPI reporting, executive briefings (Tableau, Power BI, Looker, Qlik)
- Data analytics — SQL, Python, R, descriptive + diagnostic + predictive
- Reporting operations — MIS, board packs, monthly/quarterly close support
- Documentation processing — SOPs, runbooks, policy docs, training materials
- Market research — competitive intelligence, market sizing, win/loss
- Competitive analysis — feature matrix, pricing intel, positioning audits
- Content operations — production, QA, taxonomy, CMS hygiene
- Knowledge management — KB curation, decision logs, institutional memory
- Process consulting — Lean / Six Sigma, process mapping, automation candidates
- Regulatory & compliance research — multi-jurisdiction
- Medical writing — clinical study reports, regulatory dossiers, scientific papers
- Patent research — prior art, landscape analysis, FTO support

## Delivery Models

- **Dedicated teams** — exclusive to one client, named professionals
- **Shared teams** — multi-client pool with allocated FTE-equivalents
- **Offshore delivery centres** — captive build-out with AB7 management overlay
- **Managed operations** — SLA-based, outcome-priced, AB7 owns the process
- **24/7 follow-the-sun** — multi-shift coverage for global businesses
- **Hub-and-spoke** — Mohali hub with on-shore overlay at client site

## Pricing

- Dedicated FTE from $1,500/month (160 hours)
- Outcome / per-transaction pricing on request — e.g., $0.40 per data-entry record, $1.50 per scribe note, $4–$8 per coding chart, $2–$4 per chat conversation
- Managed pods (3–6 people) from $7,000/month
- Shared-pool tickets from $0.60 per ticket (depending on complexity tier)

## Compliance

HIPAA · HITECH · GDPR · UK GDPR · DPDP Act 2023 · UAE PDPL · Privacy Act 1988 (AU) · Privacy Act 2020 (NZ) · PIPEDA · SOC 2 controls · ISO 27001 controls · PCI-DSS controls · CCPA / CPRA.

## Industries Served

Healthcare · SaaS & Technology · Insurance & InsurTech · Logistics & Supply Chain · Retail & Franchise (incl. e-commerce) · Manufacturing & Industrial · Energy & Utilities · IT Services & MSPs · Pharmaceuticals & Life Sciences · Hospitality, Travel & Tourism · Media, Content & Publishing · Automotive & Mobility · Food & Beverage · Sports, Fitness & Wellness · Professional Services & Consulting · Nonprofit & NGOs · Government & Public Sector · Agriculture & AgriTech · Startups · Real Estate · Education · Legal · Finance / FinTech · Telecommunications.

## Geographic Coverage

Available in every state, province, territory, emirate, region, county, and major city across USA, UK, Canada, Australia, New Zealand, UAE, and India. See the [Markdown mirror index](https://www.ab7solutions.com/md/README.md) for country-specific pages.

## Buying-Intent FAQ

170 buying-intent answers across data entry, scribing, billing, RCM, AR/AP, payroll, lead gen, customer support, MIS reporting, and compliance ops — at [https://www.ab7solutions.com/faqs/bpo-kpo](https://www.ab7solutions.com/faqs/bpo-kpo).

## Next Steps

- [Book a discovery call](https://www.ab7solutions.com/contact)
- [Pricing](https://www.ab7solutions.com/md/pricing.md)
- [Getting Started](https://www.ab7solutions.com/md/getting-started.md)
- General inquiries: info@rcpro.io